Frequently Asked Moodle Questions & Answers



1. Access and Navigation

Why can't I log in?
There could be many reasons but the most probable is you have simply forgotten your password, are trying the wrong one or are entering it incorrectly. Some other things to think about include:

  • Does your username or password contain a mixture of upper- and lowercase letters? It should be entered exactly

How do I gain access to a course?
Locate or search for the desired course (you can click 'All courses...' in the 'My courses'
block) and click on the course name. If your teacher has given you an enrollment
key, enter it when prompted, and click Enroll me in this course. Once you are enrolled in a course, it will appear under "My courses" any time that you are logged into that Moodle site.

How do I jump between my courses?

  • My Courses' block if it has been added to the page you are on
  •  Go back to the homepage (see below) and then use the main courseblock (if it has been added!)

How do I get back to the homepage?
Use the navigation bar at the top left of the page or the button at the very
bottom of the course

How do I find course X?
If you are not already enrolled in a course you can search for it by name and
description.

2. Course Content

Where have all of the weeks / topics gone?
You have probably clicked on the icon. To reveal all of the other weeks / topics
you need to click on the icon which you will see in the right margin of the week
/ topic. You can also use the dropdown box underneath the displayed week
/ topic to jump to a hidden section

3. Assignments and Grades

Why is there no upload box?
This is either because:

  • The assignment has now closed
  • The assignment is not yet open
  • You already uploaded something and the settings prevent resubmissions

How can I see my recent assignment feedback?
There are many ways you can access their feedback. The most common
method is by:

  • Simply going to the same place where you uploaded the work.
  • Another common method is to follow the link in the recent activity block (if the course tutor has included it on the course).
  • Another method would be to access the grade book and then followthe link for the required assignment.
  • Depending upon how the assignment was set up, you may receive anmail when it has been marked with a direct link to the feedback.

Why is my course average so low?
Don't panic! The Moodle gradebook takes into account unmarked and
unsubmitted work. In other words, you start with zero and as you progress
through the course and complete graded activities the percentage will
steadily rise

4. Quizzes

Which button do I press when I have finished a quiz?
That depends upon what you want to do either to submit click on the submit
button.

Why am I getting zero grade on my quiz?
You might exceed the quiz time limit. This should never happen, because the
count-down timer should submit the quiz automatically when time expires, and
then the Moodle server should process you submission promptly. However, if
the server is overloaded and running slowly, your responses may not be
processed until after to 'too late' cut-off time, and so you will not receive marks
for those questions.